This workflow provides a fully automated AI-powered order support chatbot for WooCommerce stores. Customers can securely query their past orders, track shipments, and receive accurate order status updates directly through an embeddable chat widget.
The chatbot integrates with WooCommerce to fetch user and order details, supports encrypted email handling for privacy, and can pull real-time tracking information from DHL (or be adapted for other shipping providers). It ensures customer-focused communication while maintaining strict security standards.
✨ Features
- 🔐 Secure Email Handling – Uses backend encryption/decryption to ensure customers can only access their own order information.
- 🧑💻 AI-Powered Assistant – Provides natural language responses with context memory (powered by OpenAI GPT-4).
- 🛒 WooCommerce Integration – Fetches customer profiles and order history directly from your WooCommerce store.
- 📦 Shipment Tracking – Retrieves and displays DHL tracking updates (can be swapped with UPS, FedEx, etc.).
- 🔄 Contextual Memory – Remembers prior interactions within a session for smoother support.
- 🌐 Embeddable Chat Widget – Easy to integrate into any website with example implementation code included.
- ⚡ Error Handling – Graceful responses if no email, customer, or order is found.
- 🛠️ Testing & Production Modes – Includes mock data for testing and step-by-step setup instructions for production.
