This workflow automates incident management by connecting PagerDuty, Jira, and Mattermost.
When a new incident occurs in PagerDuty, a Jira issue is automatically created and a dedicated Mattermost channel is spun up for collaboration. Team members can acknowledge or resolve incidents directly from Mattermost, with updates syncing back to PagerDuty and Jira. This ensures real-time visibility and streamlined resolution for on-call teams.
Key Features
- 🔗 PagerDuty Integration:
- Create, acknowledge, and resolve incidents.
- Keep PagerDuty status in sync with team actions.
- 🗂️ Jira Integration:
- Automatically create Jira issues from new PagerDuty incidents.
- Update Jira issue status when incidents are resolved.
- 💬 Mattermost Integration:
- Auto-create dedicated channels for each incident.
- Post real-time incident updates (new, acknowledged, resolved).
- Interactive buttons in Mattermost messages for Acknowledge and Resolve actions.
- ⚡ End-to-End Workflow:
- Trigger: PagerDuty incident webhook.
- Action: Creates Jira issue + Mattermost channel.
- Acknowledge: Updates PagerDuty + posts Mattermost confirmation.
- Resolve: Updates PagerDuty + Jira + posts resolution messages.
