Slack Linear AI Ticket Creator

This workflow automates the process of turning Slack support requests into Linear tickets with AI-generated details. It continuously monitors a designated Slack channel for messages tagged with a 🎫 (ticket) emoji, checks if a ticket already exists, and—if not—uses ChatGPT to create a descriptive title, summary, suggestions, and priority. It then automatically creates a new ticket in Linear with all the enriched information.

Features

1. Slack Channel Monitoring: Watches a specific Slack channel for new user messages tagged with a ticket emoji.

2. Duplicate Check: Searches linearly to ensure no duplicate ticket exists for the same message.

3. AI-Generated Ticket Details

Uses OpenAI to:

1. Create a concise and descriptive title
2. Summarize the issue into an actionable request
3. Suggest up to three potential fixes
4. Determine urgency and assign priority

4. Automatic Ticket Creation:

Creates a fully detailed Linear ticket, including:

1. Title, summary, suggestions, priority
2. Original message metadata (user, channel, timestamp, permalink, hash)

5. Configurable:
   1. Slack channel and Linear team can be customized
   2. Runs on a schedule (interval-based)
6. Notes and Guidance: Includes helpful sticky notes inside the workflow with setup instructions and documentation links.